Customer Care
Returns & Exchanges
At Momi, we want to ensure the best shopping experience — including returns or exchanges.
How to Return or Exchange an Item
Requests can be made within 7 (seven) calendar days after delivery for online purchases.
The first return shipping label is free. Additional return/exchange shipping costs are paid by the customer.
Step-by-Step
- Log in using your email and order number.
- Select the items and choose a reason.
- Choose: Store Credit or Refund.
- Confirm your return address.
- Review the information and confirm.
- You’ll receive the return label/instructions by email.
Note: A second exchange for the same order will have shipping costs paid by the customer.
Return Conditions
- Must be unused, unwashed, and free of damage or alterations.
- All original tags must be intact and attached.
- Returned in original packaging.
- Include the original invoice when applicable.
Second exchange for the same order has shipping paid by the customer.
Refund Options
Store Credit
Receive a voucher code valid for up to 1 year.
Refund
Bank transfer/Pix: up to 5 business days after approval.
Credit card: up to 60 days depending on issuer.
Defective Products
If your product has a manufacturing defect, you may request a replacement or refund within 90 days of delivery.
Need help? WhatsApp: +55 (47) 99209-7820